The Practice Quality Policy

Our quality policy is to have a successful practice by providing a standard of service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through careful management in a safe and continually improving environment. Our standards and procedures meet all professional regulations and the Fundamental Standards from the Care Quality Commission.

Our quality management is based on the Appoline system of clinical governance; it keeps us updated with the latest requirements and guidelines.

Miss K Saxby is the Provider and has ultimate responsibility.

Miss Doherty is the clinical governance leader and has day-to-day responsibility.

Our clinical governance system is implemented through training and is improved by regular review, it ensures that:

• All our dental care is of a consistent quality for all patients.
• Effective measures of infection control are used
• All legal requirements relating to health and safety in the workplace are satisfied
• All legal requirements relating to the safe use of x-ray equipment are satisfied
• Any requirements of the General Dental Council in respect of the continuing professional development of dentists and the dental team are satisfied
• The requirements of the Care Quality Commission are met

Our quality objectives are:

• To maintain and improve the level of high quality in all aspects of the patient's experience from the initial contact with the practice to the completion of patient care. It is our aim that patients enjoy an excellent experience as a result of the care they receive with us. Total patient satisfaction is our primary aim.
• To offer and provide all treatment and care to a consistently high standard
• To provide the most clinically effective treatments to our patients. In proposing treatment we will take account of your wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.
• To maintain reputation for providing complete patient satisfaction.
• To continually improve our internal systems of communication and administration so as to improve our service and increase our efficiency